1) An unsuccessful attempt

• Check that the card numbers you entered are correct
• Did you receive an error message? 
• Did you receive your 3-DS code on your mobile or the payment confirmation on your banking app? 
  If so, did you enter it on the page where it was requested? 
• If you do not receive your 3-DS code or the payment confirmation on your banking app, you will need to contact your bank for more information

2) Several unsuccessful attempts

For security reasons specific to VISA, the following rules are applied:

• 3 failed deposit attempts with a Visa card within 24 hours will block the card for purchases on our site for 24 hours.
• 9 failed attempts within a rolling 7-day period will block the VISA card on our site for 7 days
• 15 failed attempts within a rolling 30-day period will also block your card on our site for 30 days.
   

3) Alternatives

In such a situation, you can wait for the blocking period for your card to end or use another deposit method such as: 

-  Instant transfers via Instant Banking
- A MasterCard bank card
- Using a virtual card. Some banks offer virtual cards (MasterCard) that will be accepted on our site.
- Using Flexespin deposit vouchers which you can purchase on websites such as Dundle.